Shipping and returns
How long does it take to get my order?
- We offer fast global shipping. We ship out of our Canadian office in Toronto. Your order will take about 2 - 12 days to arrive anywhere in North America, or 7 - 21 days for Australia, New Zealand and Europe. *Please note that some countries may be subject to additional custom & import fees.
Cancelling and Changing Orders
- We try to fulfill and send your order as quickly as possible, which may limit our ability to add items or may even prevent your item from being shipped immediately. We cannot cancel orders that have already been shipped.
- Any returns will be accepted within 30 days of purchase. To receive a full refund, the item must be in its original condition and in its original packaging. Customers may be responsible for the shipping fee of a return order. If you need to make a return, please send the unsed product to our address and email us to start the return process.
- If there is an error in your order, please let us know and we will fix it immediately. *Please note any customized or engraved scissors are not eligible for return.*
You can contact us directly below!